FAQ

Have questions about collision repair, insurance claims, or the repair process? Raymond Auto Body is here to help drivers in St. Paul, MN with honest answers and expert support.

🔹 GENERAL QUESTIONS

Can I choose my own collision repair shop after an accident?

Yes. You have the right to choose any collision repair facility to repair your vehicle. Raymond Auto Body works with all major insurance companies and can help guide you through the repair process.

Why is it important to choose a high-tech collision repair facility?

Modern vehicles require advanced repair equipment and trained technicians to ensure safe and accurate repairs. Raymond Auto Body uses state-of-the-art technology and industry-approved repair methods for all vehicle types.

Do you offer free estimates?

Yes. Raymond Auto Body provides free collision repair estimates for all vehicle makes and models in St. Paul, MN.

Does Raymond Auto Body offer a lifetime warranty on repairs?

Yes. Raymond Auto Body stands behind the quality of its workmanship with a lifetime warranty for as long as you own your vehicle.

What types of vehicles do you repair?

We repair most domestic and foreign vehicles, including cars, SUVs, trucks, and luxury models.

Do you provide paintless dent repair (PDR)?

Yes. We offer paintless dent repair for minor dents and dings when the damage qualifies for PDR service.

Are you a certified collision repair shop?

Yes. We offer paintless dent repair for minor dents and dings when the damage qualifies for PDR service.

🔹 INSURANCE & CLAIMS

Do I need to get multiple repair estimates for my insurance claim?

No. There is no law requiring you to obtain multiple estimates. You can choose the repair facility you trust and request an estimate directly from them.

Will Raymond Auto Body handle insurance paperwork and negotiations?

Yes. Raymond Auto Body can assist with insurance paperwork, communication, and claim coordination to help make the repair process easier for you.

Do I need to bring my vehicle to the insurance claim center?

No. In many cases, the insurance appraiser can inspect your vehicle directly at Raymond Auto Body, saving you time and additional travel.

🔹 REPAIR PROCESS

How long will my vehicle repairs take?

Repair time depends on the extent of the damage and parts availability. We will provide an estimated timeline and keep you updated throughout the process.

Will my vehicle look the same after repairs?

Our goal is to restore your vehicle to pre-accident condition using quality parts, manufacturer procedures, and professional refinishing techniques.

Do you use OEM or manufacturer-approved parts?

Whenever possible, we follow manufacturer repair standards and use OEM or approved replacement parts based on the repair plan.

Do you offer updates during the repair?

Yes. We provide repair updates so you know the status of your vehicle throughout the repair process.

🔹 SERVICES & SUPPORT

What should I do if my vehicle is unsafe to drive after an accident?

If your vehicle is unsafe to drive, contact Raymond Auto Body for towing assistance. They can help transport your vehicle safely to the repair facility and assist with rental car arrangements if needed.

Should I tow my vehicle directly to a collision repair shop?

Yes. Towing your vehicle directly to your chosen repair shop can help avoid unnecessary storage fees and reduce the risk of additional damage while your vehicle is waiting for repairs.

What services do you offer besides collision repair?

In addition to collision repair, we offer:

Paintless Dent Repair (PDR)
Auto Painting
Aluminum Repair
Insurance Claim Assistance
Auto Glass Support

Do you offer courtesy vehicles or rentals?

We can assist in arranging courtesy vehicles or rental options depending on availability and your insurance coverage.

Do you offer warranty coverage?

Yes. Please contact our team for details regarding workmanship and repair warranty coverage.

Why choose Raymond Auto Body?

As a 4th generation, family-owned, independent auto body shop in St. Paul, MN, we focus on quality workmanship, honest communication, and customer satisfaction.